Our products ship for FREE, with no order minimum. Almost all orders are shipped within 7-15 business days from the order submission date. That being said, it is important to note that the exact production time can differ from order to order.

If your order hasn’t been shipped within 7 business days, please get in touch us at service@vivithreads.com for a status update. If more than 15 business days have passed since you placed your order, and you have not yet received a tracking number, please contact us to that we can issue you a replacement or refund for the item(s) not shipped.

A tracking number will be provided once your order ships. Items usually arrive within 7-15 business days, however, it may take as long as 15 business days. If you have not received your items after 15 business days from the date you received your shipping notification(s), please contact us at service@vivithreads.com so that we may look further into the matter. In the event that your item was lost in transit, we will issue a replacement or a refund.